Returns

We want to ensure that you have a great experience with your Cool Invent products. Our support team is here to help you answer any questions and troubleshoot any issues. In the event you would like to return your purchase, please read the following for our policy. 

Return Policy

  1. Returns are available only for customers that purchased directly from cool-invent.com
  2. Customers can request a return within 14 days of the order being delivered. Items that are damaged may be denied a refund or return.
  3. We do not offer exchanges, only refunds on returns. Customers who wish to exchange may purchase their desired product as a separate order before or after we refund the original item return. 
  4. Products must be completely unused with the packaging, manuals and any accessories intact and included with the return shipment. Any used products or missing items will result in the return being declined.
  5. We do not offer returns on our handcrafted lighting.  These products are individually handcrafted for each buyer. See below for Damaged items.

Damages: Sometimes damages occur during the shipping process even though we do our best to deliver your item in perfect condition. All damage claims must be received within 48 hours of receiving the item. Please save all packaging and email us at info@cool-invent.com to file a claim. We will arrange replacement or return of the item.

Before you return an item, please email us at http://info@cool-invent.comwith a copy of the emailed invoice that was sent to you at the time of purchase.

     Return & Refund Process:

    1. Email info@cool-invent.com with your original order number, the item you would like to return and the reason for returning it.
    2. Cool Invent Support will respond with a Return Authorization number and the address to ship the return to.
    3. Ship the return back using a trackable method (US Postal Priority, Fedex, UPS) to the provided address with the Return Authorization number printed on the outside box.
    4. The return will be processed and refunded within 48 hours of Cool Invent receiving it. The customer will be notified via email the moment it is complete. 

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged.  

    1. We do not offer exchanges, only refunds on returns. Customers who wish to exchange may purchase their desired product as a separate order before or after we refund the original item return. 
    2. Products must be completely unused with the packaging, manuals and any accessories intact and included with the return shipment. Any used products or missing items will result in the return being declined.


    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    VAT & Customs/Duties Fees

    We are not responsible for any VAT or Customs/Duty Fees.  This is the responsibility of the buyer.
     
    Shipping
    To return your product, you should mail your product to:

    Cool Invent

    1083 Vine St #308

    Healdsburg, CA  US 95448

    You will be responsible for the return shipping charges. All return orders will have a 25% stocking fee. *Please note some items are final sale as marked or may have a shorter return policy as stated.

    You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.