Damages: Sometimes damages occur during the shipping process even though we do our best to deliver your item in perfect condition. All damage claims must be received within 48 hours of receiving the item. Please save all packaging and email us at firstname.lastname@example.org to file a claim. We will arrange replacement or return of the item.
Before you return an item, please email us at http://email@example.com a copy of the emailed invoice that was sent to you at the time of purchase.
Return & Refund Process:
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
VAT & Customs/Duties Fees
We are not responsible for any VAT or Customs/Duty Fees. This is the responsibility of the buyer.
To return your product, you should mail your product to:
1083 Vine St #308
Healdsburg, CA US 95448
You will be responsible for the return shipping charges. All return orders will have a 25% stocking fee. *Please note some items are final sale as marked or may have a shorter return policy as stated.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.