Returns

We want to ensure that you have a great experience with your Cool Invent products. Our support team is here to help you answer any questions and troubleshoot any issues. In the event you would like to return your purchase, please read the following for our policy. 

Return Policy

  1. Returns are available only for customers that purchased directly from cool-invent.com
  2. Customers can request a return within 14 days of the order being delivered. Items that are damaged may be denied a refund or return.
  3. We do not offer exchanges, only refunds on returns. Customers who wish to exchange may purchase their desired product as a separate order before or after we refund the original item return. 
  4. Products must be completely unused with the packaging, manuals and any accessories intact and included with the return shipment. Any used products or missing items will result in the return being declined.

     Return & Refund Process:

    1. Email info@cool-invent.com with your original order number, the item you would like to return and the reason for returning it.
    2. Cool Invent Support will respond with a Return Authorization number and the address to ship the return to.
    3. Ship the return back using a trackable method (US Postal Priority, Fedex, UPS) to the provided address with the Return Authorization number printed on the outside box.
    4. The return will be processed and refunded within 48 hours of Cool Invent receiving it. The customer will be notified via email the moment it is complete. 

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@cool-invent.com and send your item to: 1083 Vine St #308 Healdsburg, CA  US 95448.

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    VAT & Customs/Duties Fees

    We are not responsible for any VAT or Customs/Duty Fees.  This is the responsibility of the buyer.
     
    Shipping
    To return your product, you should mail your product to:

    Cool Invent

    1083 Vine St #308

    Healdsburg, CA  US 95448

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.